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Frequently Asked Questions (FAQs)

How can I contact your support team?

Text WhatsApp ‪+1-814-752-8278

What is your response time?

Immediate response on WhatsApp support is available 24/7. Between 9 AM and 9 PM EST, Lorelei usually responds within 15 minutes to 4 hours as she receives instant notifications. Outside of those hours, response time may take up to 2–8 hours.

Do you offer emergency support?

Yes, we have a WhatsApp directory for international support. If you are in the USA and experiencing a crisis, you can text 988 for immediate help.

Can I join a support group through this form?

 Here is the URL https://mentalhealthsupportgroups.org/home/support-groups/ to schedule a support session.

Do I need to provide personal information?

Yes, we ask for your first name, and if you book a support session, we’ll need your email to send you the Zoom link.

Is my message confidential?

Messages are managed with care but groups are exposed to others so do share only what you want .

How do I report a technical issue with Zoom or WhatsApp sessions?

Use the contact form and describe the issue in detail. We’ll get back to you with a solution as soon as possible.

Do you offer in-person meetings or only online?

Currently, all our meetings are held online via Zoom or WhatsApp to support a global audience.

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